IT Specialist
Posted Updated
Summary
Internal IT Specialist at Egis Poland handling day-to-day user support (ServiceNow tickets, Microsoft 365 accounts, end-user hardware and CMDB) while helping migrate local infrastructure to Microsoft Azure, plus LAN support and local IT budget management. Requires 3+ years in IT support, native Polish, and B2+ English.
Egis Poland is looking for an IT Specialist to provide high-quality day-to-day technical support to our teams and to take part in migrating our local infrastructure to Microsoft Azure. The role covers both entities, with most of the work focused on Egis Poland. The role reports to the IT Manager, Continental Europe.
Responsibilities:
- Handle incidents and requests in ServiceNow, with timely resolution and clear communication with users
- Handle user account management and permissions in Microsoft 365
- Manage end-user hardware: deployment, configuration, repair, and asset records
- Keep the CMDB up to date and validated, with a regularly reconciled list of IT assets (hardware, software, and licences)
- Support local business applications, including Symfonia, Płatnik, Norma, and others
- Take part in the migration of local infrastructure to Microsoft Azure
- Provide basic network support for the local LAN
- Coordinate with the Group and external providers to resolve incidents and manage modernizations
- Support IT projects, mainly in an operational role (deployment, testing, and handover)
- Manage the local IT budget across both entities: track spend on hardware, software, and licences, decide what is needed within the budget, and contribute to budget forecasting. All spend requires approval.
- Maintain technical documentation and user guides
Requirements:
- At least 3 years of experience in IT support or IT administration
- Experience handling a demand workflow and backlog (intake, prioritisation, and follow-up of requests)
- Working knowledge of Microsoft 365 and Windows systems
- Good knowledge of Microsoft Office
- Experience with a ticketing system, ideally ServiceNow
- Basic understanding of LAN networks
- Polish: native
- English: B2 minimum, highly communicative (C1 preferred)
Nice to have:
- Working knowledge of Microsoft Azure, or AZ-104 certification
- Experience with infrastructure migration or system deployments
- Experience with IT budget planning, cost tracking, or forecasting
- Familiarity with Sekocenbud, Norma, Autodesk, Bentley, Bricscad, and other engineering software
- PowerShell scripting
What we offer
- Employment contract with transition to permanent employment after the trial period
- Open to B2B cooperation
- Private medical care and group life insurance
- Sports card
- Flexible working hours (flexible start between 7:00 and 9:00)
- Free English and French classes
- Opportunities for professional development