IT Sr. Manager, Security Operations
24 Hour Home Care is part of the TEAM Services Group family of companies. As a shared Talent Acquisition function, we are proud to support TEAM's recruiting efforts by helping to attract exceptional talent across the organization.
TEAM Services Group (“TEAM”) is a national provider of home and personal care services and household employment solutions supporting the known caregiver model, which allows families and individuals with disabilities the freedom to choose the caregivers and service providers working with them in their homes.
TEAM is a mission-driven company serving over 110,000 clients and employing over 130,000 caregivers across all 50 states. We operate in a large and growing market and have grown nearly 40% annually since inception through our relentless focus on delivering best-in-class client experience. TEAM is led by a high-performing team passionate about improving access to home-based care in America.
The Role:
The IT Senior Manager, Security Operations leads the day-to-day execution and continuous improvement of TEAM’s security operations capabilities across incident response, identity and access management (IAM), threat detection, and vulnerability management. Reporting to the Vice President of IT and partnering closely with Cyber Security leadership, this role operationalizes enterprise security strategy, strengthens detection and response capabilities, and drives proactive risk mitigation across the organization.
Primary Responsibilities
- Lead security operations across monitoring, threat detection, incident response, and remediation, serving as incident commander during security events and coordinating containment and recovery efforts.
- Own and enhance enterprise identity and access management operations, including identity platforms, provisioning and deprovisioning automation, RBAC, least-privilege controls, and identity lifecycle management.
- Operate the enterprise vulnerability management program, overseeing scanning, risk prioritization, remediation coordination, and cross-functional efforts to reduce security exposure.
- Analyze alerts, incidents, and threat intelligence to identify emerging risks and strengthen proactive detection capabilities across identity, endpoint, and cloud environments.
- Establish and continuously improve security operations processes, runbooks, metrics, reporting, and automation while partnering across IT, Engineering, Cyber Security, and business teams.
What You Bring to the Table:
- 6–8+ years of experience in cybersecurity or IT security operations
- Strong hands-on experience in incident response, IAM operations, threat detection, and vulnerability management
- Experience operating and optimizing enterprise security tools and platforms
- Strong communication and coordination skills, especially during high-severity incidents
- Experience in multi-site, multi-brand, or distributed environments preferred
- Familiarity with security frameworks such as HIPAA, NIST, or SOC 2
- Relevant certifications such as CISSP or CISM preferred
What We Bring to the Table:
- Company-sponsored medical, dental, and vision plan for employees and their dependents
- 401(k) participation after 3 months of continuous service
- wellness program, learning development program
- life insurance, long-term disability coverage
- charitable contribution matching, volunteer time off, and employee assistance program
- In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
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