IT Supervisor
Salary: ₱20,000 – ₱23,000 per month
IT Supervisor – SMX Clark
Job Summary
The IT Supervisor is responsible for overseeing day-to-day IT operations and providing technical support to ensure the smooth and efficient delivery of business and event operations at SMX Clark. The role will assist in managing IT infrastructure, troubleshooting technical concerns, supporting events, and coordinating with employees, clients, and service providers.
Key Responsibilities
Supervise and coordinate daily IT operations and technical support activities.
Provide technical assistance to employees, clients, and event organizers for IT-related concerns.
Monitor and maintain computers, network equipment, servers, internet connectivity, and other IT systems.
Provide on-site IT support during events, meetings, conferences, and other activities.
Troubleshoot hardware, software, network, and connectivity issues and ensure timely resolution.
Assist in the installation, configuration, maintenance, and upgrading of IT equipment and systems.
Monitor IT systems and network performance to ensure reliable operations.
Maintain an updated inventory of IT equipment, devices, and other technology assets.
Coordinate with IT vendors and service providers for repairs, maintenance, and technical concerns.
Assist in implementing IT security measures, access controls, and company IT policies.
Conduct preventive maintenance of IT equipment and recommend necessary repairs or replacements.
Document IT incidents, service requests, maintenance activities, and other technical concerns.
Assist in IT projects, system upgrades, and other technology-related initiatives.
Guide and support IT staff in resolving technical concerns and completing assigned tasks.
Ensure proper handling and security of company data, systems, and IT equipment.
Perform other related duties as assigned by management.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
With 1–2 years of relevant IT experience.
Experience in technical support, network administration, hardware/software troubleshooting, or IT operations.
Basic knowledge of network infrastructure, Windows operating systems, Microsoft 365, and IT security.
Experience in events, hospitality, convention centers, hotels, or similar environments is an advantage.
Strong troubleshooting and problem-solving skills.
Good communication and customer-service skills.
Able to work independently and effectively under pressure.
Willing to work on shifting schedules, weekends, and holidays, depending on business and event requirements.
Willing to provide on-site technical support during events and after-hours activities when necessary.