IT Support Analyst - 1st Line
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Summary
First-line IT Support Analyst acting as the first point of contact for staff IT issues: troubleshooting hardware, software, mobile and connectivity problems, logging incidents and service requests, and setting up equipment for new starters and leavers. Core stack: Windows, Microsoft 365/Office 365, and Active Directory.
Salary: £27,500 - 27,500 per year
Requirements:- Good understanding of Microsoft Windows operating systems
- Basic knowledge of Microsoft 365 applications
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to prioritise workload and manage multiple tasks
- Strong attention to detail and documentation skills
- Willingness to learn new technologies and processes
- GCSEs (or equivalent), including Maths and English
- Previous experience in a helpdesk, service desk or customer support environment is desirable
- Knowledge of Active Directory and Office 365 administration tools is desirable
- Familiarity with ticketing systems is desirable
- Understanding of networking fundamentals, Wi-Fi and device connectivity is desirable
- IT qualifications such as CompTIA A+, Microsoft Fundamentals or BTEC are desirable
- Act as the first point of contact for IT-related issues across the business
- Provide technical support to end users
- Manage service requests and incidents in line with departmental procedures and service level agreements
- Support users with hardware, software, mobile device and connectivity issues
- Assist with setting up and configuring equipment for new starters and leavers
- Active Directory
- Hardware
- Support
- Microsoft 365
- Mobile
- Office 365
- Windows
More:
We are recruiting for an IT Support Analyst to join our client in Tiverton, Devon. The role is Monday to Friday, 9 a.m. to 5 p.m., for 35 hours per week.
last updated 41 week of 2026