IT Support Analyst I
IT Support Analyst IParma, OH (On-Site) Travel Throughout Ohio Required
CarePoint IT Services is a growing Managed Services Provider specializing in skilled nursing, rehabilitation, hospice, and post-acute healthcare organizations. We are seeking a motivated IT Support Analyst I to provide exceptional technical support to healthcare clients throughout Ohio. This position requires regular travel to healthcare facilities across Ohio for onsite support, project implementations, and technology deployments. Candidates must possess a valid driver's license, reliable transportation, and the flexibility to travel extensively as needed to support our clients.
Responsibilities
Provide remote and onsite IT support to end users
Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and ChromeOS devices
Configure and deploy computers, user accounts, and peripherals
Support healthcare-related clinical and business applications
Document issues and resolutions within the ticketing system
Assist with technology deployments, workstation replacements, and onboarding projects
Participate in a rotating on-call schedule for after-hours support
Qualifications
2+ years of IT Support or Help Desk experience
Excellent customer service and communication skills
Valid driver's license and reliable transportation
Ability to travel regularly throughout Ohio
Preferred Experience
Microsoft Intune, Entra ID (Azure AD), Active Directory
Remote support and ticketing systems
Network troubleshooting
Healthcare or skilled nursing environment
What We Offer
Competitive salary
Health benefits
Paid time off
Professional development opportunities
Exposure to modern Microsoft cloud technologies
Supportive team environment
IRS mileage reimbursement for business travel
Monthly cell phone stipend
Why Join CarePoint IT Services?
At CarePoint, you'll work with a team that values integrity, teamwork, accountability, and service excellence. You'll gain hands-on experience supporting modern healthcare technology environments while building a rewarding career with a rapidly growing organization dedicated to making a difference in patient care.
If you're a customer-focused IT professional who enjoys solving problems and helping others succeed, we'd love to hear from you.
CarePoint IT Services is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.