IT Support Analyst

Position Overview:
The IT Support Analyst will play a vital role within CEVA Freight Management Mexico S.A. de C.V., specifically in the Logistics Operations division, working from our Silao - GTO Pirelli location. This position is responsible for monitoring, maintaining, and supporting the IT infrastructure to ensure seamless and efficient operations. The objective is to contribute significantly to delivering first-class IT service management, enhancing overall business productivity and operational continuity.

Key Responsibilities:

• Proactively monitor the IT infrastructure including servers, networks, and systems to identify and resolve potential issues before they impact operations.
• Provide thorough technical support and troubleshooting for hardware, software, and network-related incidents.
• Collaborate with cross-functional teams to ensure timely resolution of IT incidents and service requests while maintaining detailed documentation.
• Maintain and update IT asset inventory and ensure compliance with company policies and licensing agreements.
• Support the implementation of IT projects related to infrastructure upgrades, new technology deployments, or process improvements.
• Assist with backup and recovery procedures to protect critical data and maintain business continuity.
• Participate in root cause analysis to prevent recurrent issues and optimize IT operations.
• Adhere to security protocols and contribute to maintaining a secure IT environment aligned with company standards.
• Communicate effectively with stakeholders to provide updates, gather requirements, and promote user education on IT best practices.

Required Qualifications and Skills:

• Proven experience in IT infrastructure support, preferably within logistics or operations-focused environments.
• Strong understanding of network topology, servers, desktops, and peripheral configurations.
• Hands-on knowledge of monitoring tools and IT service management frameworks like ITIL is an advantage.
• Excellent problem-solving and analytical skills with attention to detail.
• Effective communication abilities with a collaborative approach to work across teams.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Fluency in English and Spanish is preferred, supporting smooth communication within an international company.
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Professional) will be considered a plus.

About CEVA Freight Management Mexico S.A. de C.V.:
As part of a global logistics leader, CEVA Freight Management is dedicated to innovating supply chain solutions to better serve our customers. Our commitment to excellence is anchored in fostering a diverse, inclusive, and stimulating work environment where employees can flourish professionally and personally. Joining our team means contributing to a dynamic company that values integrity, collaboration, and continuous improvement.

Why Join Us:
By joining the IT team at CEVA Freight Management, you will be an essential contributor to optimizing our logistics operations through technology. The role offers opportunities to grow your expertise in IT support within a global context, engage in meaningful projects, and work alongside talented professionals passionate about excellence and innovation.