IT Support Analyst
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Summary
First Line IT Support Analyst for a large UK enterprise, working hybrid from Leicester. The person is the first point of contact for IT issues — managing incoming tickets, troubleshooting hardware and software problems, and escalating complex cases, with a path toward 2nd line, networking, or cloud roles.
IT Support Analyst | Hybrid | £25,500 About the Role We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where t…