1st Line IT Support - Service Desk
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Summary
First-line IT Service Desk Analyst based in York (hybrid working): acts as the first point of contact for IT support, logging, troubleshooting and resolving incidents and service requests, managing user accounts and IT equipment, and escalating complex issues. Salary is £29,000 basic plus bonus.
IT Service Desk Analyst - 1st Line Salary - £29,000 Basic Bonus York | Hybrid Working We're seeking a customer-focused IT Service Desk Analyst to provide first-line support across a busy and growing organisation. Key Responsibilities Act as the first point of contact for IT support requests. Log, troubleshoot and resolve IT incidents and service requests. Manage user accounts, system access and IT equipment. Escalate complex issues to specialist teams. Deliver excellent customer service and me…