IT Support Analyst
Posted Updated
Summary
A first line IT support engineer role at a Leicester (hybrid) workplace: acting as the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware and software problems, and escalating complex cases to senior engineers, with a stated path toward 2nd line, networking, or cloud roles.
IT Support Analyst | Hybrid | £25,500 About the Role We're recruiting a First Line IT Support Engineer for small, friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where team lunches, knowledge…