Senior Service Desk Analyst
Posted Updated 3
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Summary
A hands-on hybrid role in Leicester supporting a large UK enterprise as a senior 2nd line IT support engineer: resolving escalated user issues, technical troubleshooting, and contributing to IT projects, with development toward 3rd line, infrastructure, networking, or cloud. No managerial responsibilities.
Senior Service Desk Analyst | Hybrid About the Role We're recruiting a Senior 2nd Line IT Support Engineer for a large UK enterprise. This is a hands-on technical role supporting a large user environment, resolving escalated issues and contributing to IT projects and improvements. There are no managerial responsibilities - the focus is on technical troubleshooting, ownership and development towards 3rd Line, Infrastructure, Networking or Cloud. Responsibilities Provide advanced 2nd line support…