IT Support Analyst
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Summary
An IT Support Analyst / Service Desk Engineer (contract-to-permanent) near Maidstone, UK, acting as first point of contact for IT support. Day to day they support macOS (main focus), iOS, Microsoft 365, Entra ID, Meraki wireless, Cisco AnyConnect VPN, cloud services and AV equipment, handling VIP incidents and occasional travel to other sites.
Salary: £? - ? per year Requirements: Technically strong and personable Main area of expertise in macOS Self-motivated, organised, and comfortable working autonomously Ability to take ownership of issues through to resolution Ability to explain technical matters clearly to users macOS and iOS support experience Familiar with service desk tools Familiar with networking concepts such as LAN/WAN configuration Familiar with AV equipment, including Smart-TV Knowledge of Microsoft 365 environments Cl…