IT Support Analyst
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Summary
First-line IT Support Analyst providing helpdesk support to business users: troubleshooting Windows, Microsoft 365, hardware, network and connectivity issues, managing tickets, and setting up user accounts and equipment. Permanent onsite role, Mon-Fri, paying £27,500 per year.
Salary: £27,500 - 27,500 per year Requirements: Previous experience in an IT support, helpdesk, service desk or customer support environment is desirable. Good understanding of Microsoft Windows operating systems. Basic knowledge of Microsoft 365 applications and competence using Microsoft Office/Microsoft 365. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Strong attention to detail and accurate documentation skills. Ability to prioritis…