IT Support Associate
Posted
Summary
Travtech Limited is hiring an IT Support Associate in Kano, Nigeria to give first-level technical support to employees and clients — troubleshooting hardware, software, and network issues, installing and maintaining desktops, laptops, and printers, managing user accounts, and keeping IT inventory and support records.
Travtech Limited is looking for an IT Support Associate to provide technical assistance to employees and clients. The role involves troubleshooting hardware, software, and network issues while ensuring the smooth operation of the organization's IT infrastructure.
Key Responsibilities
✔,Provide first-level technical support for computer systems and software.
✔, Install, configure, and maintain desktops, laptops, printers, and peripherals.
✔ Diagnose and resolve hardware and software issues promptly.
✔ Support network connectivity and internet-related issues.
✔ Create and manage user accounts and system access.
✔ Maintain IT inventory and equipment records.
Document support requests and their resolutions.
✔ Escalate complex technical issues when necessary