IT Support Desk Staff

Salary: RM 3,800 – RM 5,700 per month

About the role

We are looking for a skilled and proactive IT Support Desk Specialist to join our team in Malaysia. In this role, you will provide IT support and manage IT infrastructure for our stores, distribution centres (DCs), and offices across seven countries in ASEAN and India. You will be responsible for troubleshooting IT issues, managing IT infrastructure, supporting new store openings, and maintaining user accounts and servers. You will also have opportunities to contribute to business process improvements through AI technologies and automation tools.

Key responsibilities

1. Regional IT Support Desk Operations

• Provide IT support for stores, DC and offices in 7 countries (ASEAN & India) as the first point of contact (phone / email / Teams).

• Log, prioritize and track tickets, conduct root-cause analysis, resolve incidents and escalate to vendors when required.

2. PC, Network and POS Management

• Set up, configure and deploy PCs, printers and peripherals (OS image, software installation, security settings).

• Manage IT asset inventory, software licenses, and replacement / disposal of devices.

• Monitor and maintain store network equipment (router, switch, Wi-Fi, firewall) and POS terminals / peripherals.

• Coordinate with vendors for troubleshooting, repair and on-site support at stores and DC.

3. New Store Opening Support

• Manage ordering of network equipment, PCs and printers for new stores (quotation, purchasing, delivery and schedule control).

• ·Travel on business trips to new store sites to carry out on-site setup and verification of network, PC, printer and POS.

4. Account and Server Administration

• Create, change and delete user accounts, groups and access rights in line with joiners / movers / leavers and security policies.

• Operate and maintain on-premises servers (AD, file server, etc.): monitoring, patching, backup and recovery checks.

• Operate and maintain AWS servers (EC2, etc.): monitoring, patching, backup, security and cost configuration review.

5. IT Security Management

• Ensure compliance with security requirements and implement appropriate controls (endpoint protection, patching, access control).

6. Business Process Automation (BPA)

• Identify opportunities to improve operational efficiency by automating manual processes across departments.

• Support business process improvement initiatives using AI technologies and Robotic Process Automation (RPA) tools, including UiPath.

• Explore opportunities to streamline workflows through scripting, programming, and other automation solutions.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field

• At least 3 years of relevant experience in IT support, IT service desk operations, or IT infrastructure support

• Good working knowledge of PC hardware, printers, network troubleshooting, and general IT support

• Knowledge of Windows Server and Active Directory administration

• Business-level proficiency in English, with the ability to communicate effectively with regional teams

• Willingness to travel within Malaysia and internationally across ASEAN and India for business purposes

• Must possess a valid passport

• Comfortable working on a shift basis, including weekends, with occasional night, early-morning, or public-holiday work when required
  

Preferred Qualifications and Skills

Candidates with the following experience or qualifications will have an added advantage:

• Networking: CCNA or other relevant networking certifications.

• Cloud Infrastructure: Experience with AWS services, particularly EC2, VPC, IAM, and backup management. AWS certifications are an advantage.

• Retail IT Support: Experience supporting POS systems, retail stores, or multi-site IT operations.

• Microsoft Technologies: Experience with Microsoft 365, Microsoft Entra ID, and Microsoft Intune.

• Automation: Experience using AI technologies, RPA tools such as UiPath, or scripting and programming languages such as PowerShell, SQL, or VBA.

• Language: Business-level proficiency in Japanese.

• Other Skills: Strong logical thinking, problem-solving abilities, and the ability to manage multiple tasks calmly and effectively in a fast-paced environment.

• Driving: Possession of a valid driving licence.

About us

NITORI is Japan's No. 1 furniture and home furnishing retailer, with over 1,000 stores worldwide. As part of our continued expansion across ASEAN, the NITORI Group has established more than 20 stores in the region and plans to expand into additional ASEAN markets. To support our growing regional business, we are looking for energetic, motivated, and proactive IT professionals to join our team.

Benefits

• Company Bonus Scheme

• Medical Allowance

• Group Insurance – Coverage provided upon confirmation of employment, subject to company policy

• Annual Medical Check-up – Available to eligible employees who meet the company's eligibility criteria