IT Support Engineer (CAT 1, TCP/IP/DNS, East)
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Summary
First-line IT Support Engineer handling customer inquiries and technical issues via phone, email, chat, and ticketing systems, troubleshooting software, hardware, and network problems while meeting SLA targets. Core requirements center on networking fundamentals (TCP/IP, DNS) and 24x7 standby shift availability.
- Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
- Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
- Work with development and product teams to resolve complex issues and keep stakeholders updated.
- Meet SLAs for response times and resolutions, ensuring requests are handled on time.
Requirements:
- Diploma in Cyber Security or equivalent.
- At least 2 years of relevant working experience.
- Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
- Comfortable to work 24x7 standby shifts.
If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com
Please note that only shortlisted candidates will be notified.
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EA Licence: 19C9701
Registration: R21100996