IT Support Engineer
Description
Salary: $6,500 – $8,000 per month
About us
Computer Network Technologies Pte. Ltd. is a leading provider of innovative IT solutions and services. We specialise in delivering comprehensive network infrastructure, system support, and technical services to organisations across various industries. Our mission is to empower businesses through reliable, scalable, and cutting-edge technology solutions. We pride ourselves on our commitment to excellence, customer satisfaction, and fostering a collaborative work environment where our team members can grow and succeed.
About the role
We are seeking a dedicated and technically proficient IT Support Engineer to join our support team at Computer Network Technologies Pte. Ltd. This is a full-time position based in the Toa Payoh Central Region. As an IT Support Engineer, you will play a crucial role in delivering first-class technical support to our clients and internal stakeholders. You will be responsible for diagnosing, troubleshooting, and resolving a wide range of IT issues, whilst maintaining high service standards and ensuring minimal disruption to business operations. This position offers the opportunity to work with diverse technologies and contribute directly to the success of our organisation and our clients.
Key responsibilities
Provide first and second-line technical support to end-users via phone, email, and remote access, responding to IT issues in a timely and professional manner
Diagnose and resolve hardware, software, and network-related issues affecting computer systems, peripherals, and applications
Install, configure, and maintain computer hardware, operating systems, and software applications
Manage user accounts, permissions, and access controls in accordance with company policies and security protocols
Perform routine system maintenance tasks, including updates, patches, and virus scans to ensure optimal system performance
Document technical issues, solutions provided, and resolutions in the IT support ticketing system to maintain comprehensive records
Provide user training and guidance on IT systems, applications, and best practices for information security
Collaborate with other IT team members and departments to resolve complex technical issues and implement improvements
Monitor and maintain IT infrastructure to identify potential problems and implement preventative measures
Assist with IT asset management, inventory tracking, and hardware lifecycle management
What we're looking for
Proven experience in IT support or help desk environments, ideally 2-3 years or equivalent technical support experience
Strong knowledge of Windows and/or macOS operating systems, including installation, configuration, and troubleshooting
Proficiency in managing hardware components, peripherals, and basic networking concepts
Familiarity with IT ticketing systems and knowledge management tools
Solid understanding of network fundamentals, including TCP/IP, DNS, and DHCP
Experience with remote support tools and remote desktop applications
Relevant IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Associate (MCA) are highly desirable
Excellent problem-solving skills with the ability to analyse complex technical issues methodically
Strong communication skills with the ability to explain technical concepts to non-technical users clearly and patiently
Customer service focus with a commitment to delivering excellent support and maintaining user satisfaction
Ability to work independently and as part of a team in a fast-paced environment
Time management skills with the ability to prioritise multiple tasks and manage service requests efficiently
What we offer
At Computer Network Technologies Pte. Ltd., we are committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for continuous learning and professional development through training programmes and certification support, helping you advance your technical expertise and career progression. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. We provide a supportive work environment with flexible working arrangements where possible, balancing your professional responsibilities with personal wellbeing. Additionally, we offer standard employment benefits including health and wellness initiatives to support your overall wellbeing. We encourage a culture of innovation and provide opportunities to work with emerging technologies and expand your technical skill set.
Apply now
If you are a motivated IT professional ready to make an impact in a dynamic technical support role, we would like to hear from you. Please submit your resume, a cover letter outlining your relevant experience and technical skills, and any relevant certifications to Computer Network Technologies Pte. Ltd. We look forward to reviewing your application and discussing how you can contribute to our team.