IT Support Engineer
WE’RE HIRING AN IT SUPPORT ENGINEER IN SINGAPORE!
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive IT Support Engineer to provide hands-on technical support for Windows, macOS, iOS, and Android devices, while ensuring a seamless IT experience for end users. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to supporting users in their day-to-day technology needs, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do:
Technical Support & Diagnostics: Provide diagnostic and troubleshooting services for Windows, macOS, iOS, and Android devices. Troubleshoot laptop and system issues, perform proactive device health checks, run battery and disk diagnostics, update system/application drivers, and maintain virus definitions and security scans.
Device & Workplace Support: Perform laptop services including Windows and Mac re-imaging, upgrades, memory replacement, and smart device support. Assist with conferencing room issues, including Audio Visual (AV) support, and provide user training and orientation for laptops, applications, and newly introduced technologies.
User Experience & Service Awareness: Provide user awareness on new services, applications, outages, and maintenance windows that may impact service availability. Educate users on available support channels such as chat and self-service, while communicating effectively with users in English and assigned local languages.
What You Need:
Technical Knowledge: Hands-on experience supporting Windows and macOS environments, as well as iOS and Android devices, with strong troubleshooting and diagnostic capabilities.
Hardware & Software Support: Experience with laptop re-imaging, hardware upgrades, memory replacement, driver updates, system troubleshooting, battery diagnostics, and disk health checks.
Security & Device Maintenance: Familiarity with antivirus and endpoint security practices, including updating virus definitions, scanning for spyware, and performing proactive device health checks.
Audio Visual & User Support: Experience supporting conferencing room and Audio Visual (AV) issues, providing technical orientation and training, and delivering professional end-user support.
Communication & Customer Service: Excellent oral and written communication skills in English and assigned local languages, with strong interpersonal skills, user awareness, and the ability to explain technical information clearly to non-technical users.
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.
Enjoy the opportunity to work with a global IT organization, support users across multiple technologies, and contribute directly to delivering high-quality IT services.
Ready to make a difference and grow your career? Apply now to join Excis in Singapore and be at the forefront of IT support excellence!