IT Support Engineer I, Operations Infrastructure Services (OIS)
Posted Updated
Description
Job Summary
We are seeking a motivated and technically skilled Field Engineer to join our Infrastructure Reliability Programs (IRP) team within Operational Infrastructure Services (OIS). In this role, you will support mission-critical network infrastructure projects across Amazon fulfillment centers, ensuring reliable and secure operations. You will work cross-functionally with engineering, operations, and program teams to execute infrastructure deployments and migrations in a fast-paced environment.
Program Specifics
Move Off Corp (MOC) is an S-team goal and multi-year Stores cross-cutting mandate to remove Amazon's Corporate (CORP) network's security, availability, and scalability risks from all current and future Operations (Ops) buildings and enable Multi-factor Authentication (MFA) to reduce login impersonations threats (FAQ 1). After successfully externalizing all Greenfield site types in 2022-25, the MOC program shifted in 2025 to complete the removal of the CORP network in all Brownfield sites by the end of 2027.
While this job is currently showing out of MIA1, this job can be filled out of any site. Travel up to 75% of the time is expected during the peak of the program.
Key job responsibilities
Key Responsibilities
• Execute network infrastructure installations, configurations, and migrations across fulfillment center environments
• Perform hands-on troubleshooting and resolution of network hardware and connectivity issues
• Support site infrastructure assessments, site walks, and readiness reviews
• Collaborate with cross-functional teams including Operations, Reliability Maintenance Engineering (RME), and regional engineering teams to ensure seamless project execution
• Follow standard operating procedures (SOPs) and contribute to continuous improvement of deployment and migration processes
• Document project progress, site conditions, and technical findings accurately and in a timely manner
• Support the commissioning and decommissioning of network equipment as part of site lifecycle activities
• Participate in change management processes, including MCM creation, review, and execution
• Travel to fulfillment center sites as required to support project timelines and deliverables
• Adhere to all safety protocols and Amazon operational standards while working in warehouse environments
We are seeking a motivated and technically skilled Field Engineer to join our Infrastructure Reliability Programs (IRP) team within Operational Infrastructure Services (OIS). In this role, you will support mission-critical network infrastructure projects across Amazon fulfillment centers, ensuring reliable and secure operations. You will work cross-functionally with engineering, operations, and program teams to execute infrastructure deployments and migrations in a fast-paced environment.
Program Specifics
Move Off Corp (MOC) is an S-team goal and multi-year Stores cross-cutting mandate to remove Amazon's Corporate (CORP) network's security, availability, and scalability risks from all current and future Operations (Ops) buildings and enable Multi-factor Authentication (MFA) to reduce login impersonations threats (FAQ 1). After successfully externalizing all Greenfield site types in 2022-25, the MOC program shifted in 2025 to complete the removal of the CORP network in all Brownfield sites by the end of 2027.
While this job is currently showing out of MIA1, this job can be filled out of any site. Travel up to 75% of the time is expected during the peak of the program.
Key job responsibilities
Key Responsibilities
• Execute network infrastructure installations, configurations, and migrations across fulfillment center environments
• Perform hands-on troubleshooting and resolution of network hardware and connectivity issues
• Support site infrastructure assessments, site walks, and readiness reviews
• Collaborate with cross-functional teams including Operations, Reliability Maintenance Engineering (RME), and regional engineering teams to ensure seamless project execution
• Follow standard operating procedures (SOPs) and contribute to continuous improvement of deployment and migration processes
• Document project progress, site conditions, and technical findings accurately and in a timely manner
• Support the commissioning and decommissioning of network equipment as part of site lifecycle activities
• Participate in change management processes, including MCM creation, review, and execution
• Travel to fulfillment center sites as required to support project timelines and deliverables
• Adhere to all safety protocols and Amazon operational standards while working in warehouse environments