IT Support Engineer
Summary
Provides onsite and remote IT support to clients: troubleshooting Windows and Microsoft 365 issues, managing Active Directory accounts, and maintaining networks, cabling, backups and endpoint security for smooth day-to-day operations.
About the role
We are seeking a motivated and customer-oriented IT Support Engineer to join our growing team. The successful candidate will be responsible for providing onsite and remote technical support to our clients, maintaining IT infrastructure, and ensuring smooth day-to-day operation of computer systems and networks. This role requires strong troubleshooting skills, a positive attitude, and the ability to work independently while delivering excellent customer service.
Key responsibilities
Provide onsite and remote technical support to end users
Install, configure, troubleshoot, and maintain desktops, laptops, printers, and mobile devices
Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and user licensing
Manage user accounts, permissions, and security using Active Directory and Microsoft 365 Admin Center
Configure and troubleshoot network equipment such as switches, routers, wireless access points
Install and maintain network cabling and office IT equipment when required
Diagnose and resolve hardware, software, operating system, and network issues
Deploy new computers and migrate user data
Perform system upgrades, software installations, patch management, and preventive maintenance
Monitor system health, backups, antivirus, and endpoint security
About you
Diploma or Degree in Information Technology, Computer Science, or a related discipline
1–3 years of IT support experience (fresh graduates with strong technical knowledge are welcome to apply)
Good knowledge of Microsoft Windows 10/11 and Microsoft 365
Familiarity with Active Directory, DNS, DHCP, TCP/IP, VPN, and networking concepts
Experience with switches, wireless access points, firewalls, NAS, and backup solutions is an advantage
Strong analytical and troubleshooting skills
Good interpersonal and communication skills
Ability to work independently and manage multiple tasks
Willing to travel to client sites for on-site support
Possession of a Class 3 driving licence is an advantage
Benefits
Opportunities for technical training and professional certifications
Exposure to a wide range of IT technologies and projects
Career growth and advancement opportunities
Friendly and supportive working environment