IT support Engineer
Description
About the role
Provide first-line support for hardware, software, network, and application issues. You will assist in maintaining and monitoring Windows Server environments, help keep systems reliable and running, support IT security including endpoint protection and access controls, and support business applications to help users get the most from their systems. You will work with vendors and IT providers to troubleshoot and resolve issues, take part in system implementations, upgrades, testing, and deployments, and maintain user and technical documentation, procedures, and troubleshooting guides.
Key responsibilities
Provide first-line support for hardware, software, network, and application issues
Assist in maintaining and monitoring Windows Server environments
Help keep systems reliable, fast, and running with enough storage capacity
Support IT security, including endpoint protection and access controls
Support business applications and help users get the most from their systems
Work with vendors and IT providers to troubleshoot and resolve issues
Take part in system implementations, upgrades, testing, and deployments
Maintain user and technical documentation, procedures, and troubleshooting guides
About you
Diploma or Degree in IT, Computer Science, or a related field
1–2 years of hands-on IT support or infrastructure experience preferred. Fresh graduates with a passion for IT and the drive to grow are also encouraged to apply!
Good knowledge of Windows Server and client environments; knowledge in SQL programming
Knowledge in ERP/accounting or other business applications will be an added advantage
Confidence troubleshooting PCs, servers, printers, and network devices
Strong problem-solving and communication skills
A proactive attitude, a hunger to learn, and comfort working solo or in a team
Willingness to travel to client locations when needed
About us
At JBA Solutions, we've built a well-established culture of collaboration, trust, and respect, where we celebrate wins together and invest in each other's growth. With a solid foundation and big ambitions ahead, there's never been a better time to join us.