IT Support Engineer (L2)
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Description
- Diploma or Degree in Information Technology, Computer Engineering, Computer Science or related discipline
- Minimum 2 years of relevant IT helpdesk, desktop support or end-user computing support experience
- Work experience in Windows XP, 7-11, Microsoft O365
- Windows endpoint support, Microsoft 365, Active Directory account administration, basic network troubleshooting, printer support, IT asset handling, endpoint security awareness and service desk ticket management.
- Customer service mindset, clear communication, urgency management, teamwork, problem solving, documentation discipline, attention to detail and compliance with IT procedures.