IT Support Engineer (OJT Entry/ Junior level) - Service Desk
Summary
An entry/junior-level IT service desk engineer who answers user support calls, provides first- and second-level troubleshooting for desktop, LAN, WAN, infrastructure, and voice issues, and handles user account administration. Core focus is incident resolution and customer service.
Salary: $2,400 – $3,200 per month
Responsibilities:
Receive and answer users' IT service request calls.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical problems.
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
Coordination for employee user account administration, activation, changes, and terminations.
Requirements:
IT technical support or call centre experience is a plus
Strong communication and customer service skills