IT Support Engineer (On-site / End User Support) I Up to 60k I JT

Salary: ฿35,000 – ฿40,000 per month

About the role

Join the workplace technology and infrastructure support function as an End User Computing and Site IT Support professional. You will provide hands-on desk-side and site-based support, maintain IT assets, deliver IMACD services, assist infrastructure teams, and help ensure reliable, secure workplace technology across the organisation.

Key responsibilities

• Provide on-site desk-side support for incidents that cannot be resolved remotely by the Service Desk.

• Troubleshoot laptops, desktops, smartphones, tablets, peripherals, printers, workplace software, and related technologies.

• Support VIP and business-critical users when required, coordinating escalations with Service Desk and specialist support teams.

• Perform hardware break/fix activities and coordinate defective equipment replacement.

• Support PC refreshes, device lifecycle activities, deployment, reassignment, return, recovery, storage, and disposal of IT equipment.

• Maintain accurate IT asset records, inventory information, configuration data, and CMDB updates.

• Manage Install, Move, Add, Change and De-install activities, including new employee setup, equipment deployment, employee moves, device replacement, software reinstallation, updates, offboarding, and asset recovery.

• Provide Remote Hands and Eyes & Hands support for infrastructure teams.

• Assist with server room, network, infrastructure, planned maintenance, upgrades, installation, relocation, troubleshooting, and decommissioning activities under the guidance of remote technical teams.

• Coordinate physical site access and technical activities with infrastructure vendors.

• Support endpoint security incident remediation and non-compliant device remediation according to cybersecurity team instructions.

• Follow IT security policies and operational standards, escalate security issues through the appropriate process, and support IT audit and compliance activities.

• Provide Level 1 support for meeting-room and audiovisual equipment.

• Support important meetings, leadership events, training sessions, and other business events, including pre-event technical readiness checks.

• Coordinate external IT vendors and service providers, provide site access and technical accompaniment, support troubleshooting, verify completed work, and communicate status to relevant Digital teams.

• Manage incidents and service requests through approved ITSM processes while maintaining accurate ticket status, troubleshooting information, and resolution documentation.

• Follow SLA and escalation requirements, contribute to knowledge articles and continuous improvement, and identify and escalate recurring or systemic issues.

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.

• Ideally 3–5+ years of experience in end-user computing, desk-side support, workplace IT, or infrastructure support.

• Experience working in an enterprise or multi-site IT environment.

• Experience using ITSM or ticketing systems and managing incidents and service requests.

• Experience supporting Microsoft Windows, Microsoft 365, endpoint hardware, workplace peripherals, printers, and meeting-room or AV technology.

• Knowledge of IT asset lifecycle management, PC deployment, refresh, and IMACD activities.

• Basic LAN and Wi-Fi troubleshooting skills.

• Experience with Remote Hands or Eyes & Hands support and basic cybersecurity incident remediation.

• Experience coordinating with infrastructure teams, vendors, and other stakeholders.

• Strong customer-service mindset, hands-on problem-solving ability, ownership, and accountability.

• Clear communication skills with technical and non-technical users.

• Ability to work independently at site while collaborating with regional and global teams.

• Strong prioritisation and incident management skills.

• Ability to work flexible hours when business-critical support is required.