IT Support Engineer

IT Support Engineer | Brisbane | 4 Days onsite | Permanent

About The Role

Talenza are partnering with a well-known organisation to hire a IT Support Engineer to deliver high-quality technical support across applications and platforms, acting as the escalation point for issues requiring deeper investigation and root-cause analysis.

You'll work closely with internal teams and vendors to troubleshoot complex problems, improve system performance, and build automation/integration solutions that reduce repetition and lift service quality. This role suits someone who enjoys solving complex problems, streamlining workflows, and delivering outstanding support.

Skills (Requirements)

• 3-5+ years in a Suppourt role (systems / applications / support escalation)
• Exposure to Google Cloud Platform (GCP) environments, including basic administration, troubleshooting or support activities
• Strong customer service and stakeholder communication skills (written + verbal)
• Strong understanding of Windows, Mac and mobile operating systems
• Scripting capability (PowerShell, AppleScript and/or other languages)
• Experience using AI tools to improve productivity and streamline workflows
• Experience diagnosing complex software/hardware issues and driving root-cause resolution
• Familiarity with patching technologies and vulnerability/patch management principles
• Comfortable gathering requirements, documenting solutions, and maintaining KB/technical documentation

Role Responsibilities

• Provide escalation support for complex technical issues across applications and platforms
• Diagnose and resolve hardware/software issues, identify recurring problems and recommend preventative improvements
• Gather and document business requirements and support implementation/configuration of new applications
• Create and maintain technical documentation and knowledge base resources
• Build, test and maintain integration and automation solutions to streamline business processes and IT operations
• Support device management and app deployment via Workspace ONE
• Lead vulnerability management and patch management activities (including policy creation/testing/rollout)
• Support email/data migrations and offboarding/onboarding activities where required
• Administer and become an SME for key business systems (e.g., service management, automation and patching platforms)
• Implement and support virtual desktop environments (AWS) to balance accessibility and security

IT Support Engineer | Brisbane | 4 Days onsite | Permanent