IT Support Engineer
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Summary
First-line IT Support Engineer at Oxford Population Health (University of Oxford), supporting 750+ staff/students and 1,000+ devices via helpdesk, email, phone and in person. Day-to-day covers Windows and Linux systems, hardware/software troubleshooting, networking, mobile devices and ITIL processes; full-time, fixed-term two years, hybrid, based in Oxford.
Salary: £40,000 - 80,000 per year Requirements: Experience in first-line PC support within a customer-focused IT environment. Confidence installing, troubleshooting, and repairing hardware and software. Strong analytical and problem-solving skills, a broad understanding of IT systems, and the ability to learn and adapt to new technologies quickly. Excellent written and verbal communication skills, including the ability to explain technical information clearly to non-specialist users. Organised,…