IT Support Engineer
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Summary
Onsite IT Support Engineer in the Telford/Newport area (UK) who triages and resolves colleagues' IT issues — access, software and hardware faults — via tickets, keeps accurate service records, helps with onboarding setups, and escalates complex incidents. Requires helpdesk/desktop support experience; advertised through Jonathan Lee Recruitment.
Salary: £32,000 - 38,000 per year Requirements: Confident communication skills and a customer-first mindset Practical experience supporting users with common IT issues, such as helpdesk or desktop support Strong problem-solving skills and the ability to stay calm when priorities change A methodical approach to logging, updating records and following service processes Motivation to learn, improve and help reduce recurring issues Responsibilities: Triage and resolve user IT issues, including acce…