It Support Engineer

Role & responsibilities

Key Responsibilities:

1)All activities related to Helpdesk.

2) Windows, Microsoft Outlook trouble shooting skills

3) Handling issues over phone

4) Support Desktops, Laptops, Printers & Scanners.

5) Monthly MIS report generation.

6) Issues related to Hardware & Software (Installations & Troubleshooting)

7) Issues related to Anti-virus, windows patches and Encryption Software

8) Knowledge on basic Network & VPN issues troubleshooting

9) Excellent written and verbal communication very important.

10) Experience on Ticketing tool