IT Support Engineer
Summary
IT Support Engineer providing L1/L2 end-user support and administering Microsoft 365 (SharePoint Online, Teams, OneDrive, Power Automate, Entra ID) plus corporate network, firewall, and Windows Server infrastructure across multiple office locations in Hong Kong and China. Requires 3–5 years of IT support experience.
Salary: $25,000 – $35,000 per month
We are seeking an experienced IT support engineer to provide daily assistance to end users, as well as to maintain Microsoft 365 collaborative platforms and network infrastructure. The successful candidate will be responsible for SharePoint Online, Power Automate workflows, Outlook, Teams, and corporate network services across multiple office locations.
Key Responsibilities: -
End User Support
Provide level 1 and 2 technical supports to internal users.
Resolve issues related to desktop computers, laptops, printers, and mobile devices.
Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
Manage user accounts, permissions, and license assignments.
Microsoft 365 & Collaboration
Administer sites, document libraries, and permissions in SharePoint Online.
Develop and maintain Power Automate workflows.
Support Microsoft Teams and OneDrive collaboration solutions.
Provide assistance with security and compliance configuration in M365.
Network Administration
Support WAN, LAN, Wi-Fi, and VLAN environments.
Troubleshoot network connectivity and performance issues.
Configure and maintain switches, routers, firewalls, and VPN connections.
Coordinate with Internet Service Providers (ISPs) and third-party vendors in the event of network incidents.
Systems Administration
Provide support for Windows Server.
Manage DHCP, DNS, and file-sharing services.
Monitor system backups and perform restore tests.
Maintain IT documentation and asset inventories.
Project Support
Participate in IT infrastructure and digital transformation projects.
Support M365 enhancements, SharePoint deployments, and workflow automation initiatives.
Provide support for activities related to cybersecurity and IT governance.
Required Qualifications
Diploma or Degree in Information Technology, Computer Science, or a related discipline
3 to 5 years of working experience in IT support.
Hands-on experience with Microsoft 365 administration and Entra ID management.
Experience supporting SharePoint Online and Power Automate.
Good command of the following: TCP/IP, WAN/LAN technologies, VLAN configuration, VPN connectivity, and Wi-Fi infrastructures.
Practical experience in managing Windows Server and VMware environments is desired.
Proficiency in English, Cantonese, and Putonghua.
Professional Qualifications
“Microsoft 365 and AI Services Administrator Associate” certification and experience with Microsoft Entra ID (Azure AD) are desired.
Experience as a SharePoint administrator.
Knowledge of cybersecurity and the ISO 27001 standard.
Experience supporting multi-site operations in Hong Kong and China.
Ideal Candidate Profile
Strong troubleshooting and problem-solving skills.
Customer-oriented, with excellent communication skills.
Ability to work independently and manage multiple priorities.
Experience in technical support within an industrial or corporate environment is an asset.
Interested parties, pls contact WKK Group by clicking the “APPLY NOW”
Website: www.wkkintl.com
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