Service Desk Support (English + Japanese / Korean Speaking)

Function One Computer Services was established in 1999. We're a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT. We have set up our offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Foshan, Shanghai, Guangzhou, Taipei, Singapore and Malaysia.

We have a very energetic and relaxing team and environment. If you want to join an IT company with the expertise and offering of the most holistic solutions and services, where your unique talent and value will be recognized, Function One Computer Services will be your choice.

What are you waiting for? Move your career forward and join us!

https://www.f1.hk

Responsibilities:

• Respond to customer inquiries and handle technical issues via phone, email, and chat in both Japanese / Korean and English professionally with appropriate solutions effectively

• Troubleshoot and resolve hardware and software problems

• Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level

• Collaborate with other team members to ensure timely and effective resolution of customer issues

• Coordinate with Japan IT team, HQ and other external parties to solve problems

• Deliver quality customer services to members and other stakeholders

• Shift duty required at 5 days per week, 9 hours per day with 1 hour meal break from 0700 to 2200

• On-job training will be provided

Requirements:

• Good command of written and spoken Japanese (JLPT N2 or above, able to read Hiragana 平仮名 & understand Kanji 漢字) / Good command of written and spoken Korean (Native speaker / Topik 5 or above)

• Good command of written and spoken English

• Previous experience in a helpdesk or IT support role is preferred

• Strong problem-solving skills, logical thinking, business mindset and attention to detail

• Ability to work in a shift environment, including evenings and weekends

• Excellent communication and interpersonal skills

• Working exp. in Japanese / Korean co. and retail luxury industry will be an advantage

Interested parties, please click "APPLY NOW" and send detailed resume indicating your expected salary and date of availability.

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