IT Support Executive

Location: Indonesia (Remote)
Employment Type: Full-time

About the Role

We are looking for a technically capable and solutions-oriented IT Support Executive to support the technology and digital operations of SGCARDEALS.

You will assist with troubleshooting technical issues, maintaining business systems and supporting the company's website, internal tools and digital platforms. Working remotely with our Singapore team, you will help ensure our technology runs smoothly and support improvements that enhance business efficiency.

This role is suitable for someone who enjoys solving technical problems, learning new systems and working in a fast-paced, technology-driven business environment.

Key Responsibilities

• Provide technical support and troubleshoot hardware, software, connectivity and system-related issues.

• Assist with maintaining the company's website, digital platforms and internal business systems.

• Identify, investigate and resolve technical issues, escalating complex problems to external developers or service providers when necessary.

• Support website updates, content changes, functionality checks and basic technical maintenance.

• Assist with managing user accounts, access permissions, software tools and business applications.

• Monitor system performance and report technical issues that may affect daily operations.

• Assist with data backup procedures, system updates and basic cybersecurity practices.

• Coordinate with external IT vendors, developers and service providers to resolve technical issues.

• Document technical problems, solutions and standard operating procedures.

• Identify opportunities to improve existing systems, workflows and technology processes.

• Collaborate with the Singapore team to support IT requirements and ongoing digital projects.

About You

• Diploma or degree in Information Technology, Computer Science or a related field is preferred.

• Previous experience in IT support, technical troubleshooting or systems administration.

• Good understanding of computer systems, software applications, networks and common technical issues.

• Familiarity with website management, CMS platforms, databases or cloud-based systems is an advantage.

• Basic knowledge of website technologies such as HTML, CSS or JavaScript is a plus.

• Strong analytical and problem-solving skills.

• Able to communicate technical information clearly in English.

• Independent, resourceful and comfortable working remotely with a team based in Singapore.

• Willing to learn new tools and technologies and adapt to changing business needs.

• Reliable, organised and able to manage tasks and priorities with minimal supervision.