IT Support Specialist

Job Summary

We are seeking a motivated IT Support Specialist to provide hands-on technical support and maintain IT infrastructure for local and remote users across APAC, ensuring seamless daily operations and high service standards.

Responsibilities

• Provide daily hands-on IT support for Singapore office devices including workstations, laptops, mobile devices, printers, IP cameras, switches, and wireless access points
• Deliver executive-level IT support and remote assistance to SHEIN employees across the APAC time zone
• Collaborate with internal teams to diagnose, troubleshoot, resolve, and document technical issues and improvement initiatives
• Manage user onboarding and offboarding by setting up accounts, systems, and conducting orientation sessions
• Maintain IT system security, updates, and compliance with company policies
• Keep accurate documentation of IT incidents, assets, and solutions for operational transparency
• Coordinate with third-party service providers and external partners to ensure timely resolution of technical issues and uphold enterprise IT standards
• Support and implement IT policies and procedures to align with organizational requirements

Required competencies and certifications

• Strong working knowledge of computer hardware, operating systems, networking fundamentals, and endpoint management tools
• Proficiency in diagnosing, troubleshooting, and resolving IT-related issues promptly
• Familiarity with helpdesk ticketing systems and remote support tools

Preferred competencies and qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field OR equivalent work experience
• 1-3 years of experience in enterprise IT support or systems administration
• Excellent interpersonal skills with a strong customer service orientation
• Detail-oriented and highly organized with the ability to manage multiple priorities efficiently
• Ability to work independently and collaboratively in a fast-paced environment