IT Support Executive

We are looking for a motivated, hands-on and technology-passionate IT Support Executive to join our team. This role is particularly suited to someone who is still in the early stages of their IT career, is highly enthusiastic about technology and keen to learn and grow.

You will work under the guidance of our experienced IT Manager, providing day-to-day IT support to our staff and assisting with the maintenance and smooth operation of our IT systems, hardware, software and network environment.

Key Responsibilities

• Provide responsive day-to-day IT support and troubleshooting to staff
• Diagnose and resolve hardware, software, network and connectivity issues
• Set up, configure and maintain desktops, laptops, monitors, printers and other IT equipment
• Install, configure and troubleshoot software and applications
• Assist with user accounts, email, access rights and general IT administration
• Set up IT equipment, accounts and access for new employees
• Maintain IT equipment inventory and documentation
• Work closely with and take direction from the IT Manager on system maintenance, upgrades and other IT initiatives
• Escalate complex technical issues to the IT Manager where appropriate
• Follow through on reported issues to ensure they are properly resolved

Requirements

• Diploma or Degree in Information Technology, Computer Science or a related discipline
• Relevant experience in IT support, helpdesk, desktop support or a similar role
• Strong passion for IT and technology, with genuine enthusiasm for computers, systems and new technologies
• Good working knowledge of Windows, Microsoft 365, computer hardware and general IT troubleshooting
• Motivated, hands-on and resourceful, with a strong willingness to learn and take direction
• Excellent communication and interpersonal skills, with the ability to communicate effectively with users of different levels of technical knowledge
• Patient, calm and service-oriented when assisting users, particularly when they are stressed or frustrated by IT issues
• Able to explain technical issues and solutions clearly and patiently to non-technical users
• Responsible and organised, with good follow-through
• Prior IT support experience within an architectural practice, built environment firm or consultancy would be an added advantage

Email: hr@woha.net