Help Desk Support
Description
Provide first-level technical support to users (in person, phone, email, or ticketing system)
Troubleshoot hardware, software, network, and system issues
Install, configure, and maintain computers, printers, and peripheral devices
Assist with user account setup, password resets, and access permissions
Log, track, and resolve IT support tickets within agreed timelines
Escalate unresolved or complex issues to higher-level IT support teams
Support common applications (email, MS Office, operating systems, internal systems)
Perform basic system checks and routine maintenance
Guide users on proper IT usage and best practices
Maintain documentation for issues, solutions, and IT procedures
Minimum 1 year of experience in IT support or helpdesk role
Diploma or degree in IT, Computer Science, or related field
Good knowledge of Windows OS, MS Office, and basic software troubleshooting
Basic understanding of networking concepts (LAN, Wi-Fi, TCP/IP)
Experience handling user support tickets and resolving technical issues
Strong customer service and communication skills