IT Support & Facilities Coordinator

The Role

What You'll Do

IT Support (about 70%)

• Work IT support requests: troubleshoot and resolve tickets, and escalate to the Senior IT Lead when needed
• Work with our outsourced helpdesk provider and follow up on open tickets until they are closed
• Handle password resets, MFA enrolment and account unlocks in Microsoft 365
• Provide deskside support for laptops, peripherals, printers, mobile devices, meeting rooms and AV equipment
• Run employee onboarding and offboarding: set up laptops, accounts and access, welcome new hires on day one and recover equipment at departure
• Write and maintain simple documentation and how-to guides for staff
• Support the Senior IT Lead on projects and rollouts

Facilities and Office Operations (about 30%)

• Be the main contact for repairs, building management and workplace-related requests
• Order and set up furniture, equipment and office supplies
• Schedule and follow up on maintenance and service contracts (cleaning, HVAC, etc.)
• Manage cafeteria and other recurring supply orders
• Coordinate desk setups, office moves and space changes
• Look after health and safety basics: first-aid kits, emergency contacts and fire-drill coordination
• Keep a simple record of vendors, orders and costs

What You Bring

• DEC in IT, or equivalent combination of education and experience
• 1 to 3 years in helpdesk, IT support or office operations (internships and co-op count)
• Working knowledge of Microsoft 365 administration (users, licences, MFA) and Windows
• Hands-on hardware troubleshooting skills
• Bilingual: strong French and English, written and spoken
• Experience with ticketing tools or ITIL practices (assets)
• CompTIA A+ or Microsoft certifications (MS-900, MD-102) (assets)
• Experience in office, facilities or vendor coordination (assets)
• Service-minded and patient with non-technical users
• Organized and reliable, comfortable juggling interruptions
• Takes initiative and follows through without being chased