IT Support Infrastructure
- Manage, monitor, and maintain IT infrastructure and systems across the manufacturing facility, including servers, network infrastructure, firewall, VPN, CCTV, and related IT systems.
- Troubleshoot and resolve infrastructure issues related to Windows Server, VM, network connectivity, VPN, firewall, DNS, DHCP, VLAN, SQL, and other critical IT systems.
- Proactively monitor system performance, network availability, server health, and security to ensure stable and reliable manufacturing operations.
- Perform root cause analysis (RCA) for recurring or complex technical issues and provide appropriate preventive and corrective solutions.
- Actively investigate and explore new technical issues, configurations, and system behavior to identify the most effective solutions.
- Configure, maintain, and optimize network infrastructure, including MikroTik, FortiGate, switches, access points, cloud controllers, and other network devices.
- Support IT infrastructure projects, system implementations, upgrades, migrations, and improvements required by the manufacturing business.
- Collaborate closely with Manufacturing, Warehouse, GA, HR, Finance, and other business functions to understand operational requirements and provide appropriate IT solutions.
- Act as the first point of contact for IT infrastructure-related issues and communicate clearly with users regarding issue status, troubleshooting steps, and resolution.
- Coordinate with external vendors or technical partners for complex infrastructure issues, installations, maintenance, and system development.
- Develop and maintain IT documentation, network diagrams, configuration records, troubleshooting guides, SOPs, and knowledge bases
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Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
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Minimum 2–3 years of hands-on experience in IT infrastructure, network, or system administration.
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Strong knowledge of networking fundamentals, including IP addressing, subnetting, routing, VLAN, DHCP, DNS, VPN, and firewall.
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Hands-on experience with Windows Server, Virtual Machine/VMware, VPN, SSL, SQL, Firewall, and related infrastructure technologies.
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Familiar with MikroTik, FortiGate, Cloud Controller, CCTV, switches, access points, and network monitoring tools.
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Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis independently.
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Curious and hands-on mindset — willing to investigate, experiment, and dig deeper into technical issues rather than relying only on standard troubleshooting.
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Proactive, responsive, and comfortable working in a fast-paced manufacturing environment.
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Strong communication skills and able to communicate technical issues clearly to both technical and nontechnical stakeholders.
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Willing to work on-site at DMC/Manufacturing facility and support after-hours maintenance when required.
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Able to work independently while also collaborating effectively with internal teams and external vendors