IT Support / Junior AI Engineer
Summary
Entry-level hybrid role in Exeter combining IT support with junior AI/automation engineering. The person handles support work built around Microsoft 365, Azure and Entra ID while developing AI and automation solutions, ideally with 1-2 years of MSP or service desk experience.
Salary: £30,000 - 35,000 per year
Requirements:- 1–2 years experience working within a Managed Service Provider (MSP) environment
- Background in a Service Desk, IT Support, or Technical Support role
- Strong understanding of Microsoft technologies including Microsoft 365, Azure and Entra ID
- Genuine enthusiasm for Artificial Intelligence, automation and emerging technology
- Strong problem-solving and analytical mindset
- Excellent communication and stakeholder engagement skills
- Self-motivated with a proactive approach to your own development
- Full UK driving licence and access to your own vehicle
- Right to work in the UK
- Supporting the implementation and development of AI and automation solutions for our clients
- Working alongside experienced engineers to design and deliver Microsoft AI-powered workflows
- Contributing to the development and rollout of Microsoft Copilot, Power Platform and Azure AI solutions
- Assisting with the analysis of client environments to identify AI and automation opportunities
- Documenting processes, solutions and outcomes to a high standard
- Keeping up to date with the latest developments in AI technology and Microsofts product roadmap
- Supporting the wider service desk team during busy periods where required
- AI
- Azure
- Copilot
- Support
- Microsoft 365
- Office 365
- Cloud
- PowerShell
- Python
More:
We are a growing Managed Service Provider (MSP) based in Preston, delivering innovative technology solutions to businesses across the UK. This is a permanent, full-time role based at our Preston HQ with hybrid working (3 days in the office, 2 days from home), Monday to Friday. We offer a salary of up to £35,000 basic plus a 10% annual bonus, fully funded training and certifications, a clear progression pathway into a mid-level AI Engineer role, and a supportive, collaborative team environment with exposure to cutting-edge AI and Microsoft technologies from day one.
last updated 36 week of 2026