IT Support
Description
Salary: ฿20,000 – ฿25,000 per month
About the role
IT Support role responsible for maintaining IT equipment inventory, managing user accounts, troubleshooting software and hardware issues, and ensuring cybersecurity compliance across the organization.
Key responsibilities
Maintain correct inventory for all IT equipment in Netbox system
Use ticketing system (Freshdesk) to complete work orders and keep record of tasks queue
Establish accounts for new users and assist with password or login problems (wifi/VPN)
Troubleshoot and resolve issues for users with software or hardware support
Prepare equipment for new employees and collect items back from resigning employees
Follow procedures and provide monthly/quarterly reports per ISO operating procedure
Analyze records and logs to spot potential security issues (SOPHOS) and alert users as needed
Support the renewal or implementation of new solutions/applications (such as MS365 & SOPHOS)
Report equipment needs and assist in finding specs and best prices for IT equipment for purchasing
Monitor Sophos and cybersecurity vulnerability advisories from the National Cyber Security Agency (NCSA), and regularly notify the company of potential security threats and vulnerabilities
About you
Associate's or bachelor's degree in IT/computer science/engineering or a related field
2+ years of experience in a user-facing technical support role
Proficiency in Windows and OS operating systems on PC/Macbook
Highly organized and attention to details for inventory management
Knowledge of a variety of software, hardware, network and applications
Willingness to solve complicated problems and see projects through to completion
Service minded, strong communication and relationship-building skills
Ability to manage and prioritize tasks by urgency effectively
Self-management skills, punctuality and a positive attitude
Ability to take constructive feedback and adapt to organization culture
About us
Digital Marketing Agency and Cloud Solutions provider.