IT Support Officer
Summary
Part-time (3 days/week in-office) IT Support Officer at Giorgio Armani's Sydney head office, supporting Head Office, Warehouse and Retail teams across Australia — handling the support mailbox, device/account onboarding, remote store and POS support, RFID inventory devices, and SAP escalations. Key tech: SAP, Microsoft Office, Windows Servers, networking.
The Armani Group is a leading luxury fashion house, established in 1975 by founder Giorgio Armani. Renowned for our tailored, unstructured and minimalist signature style, we are committed to creating a unique luxury experience for every client. Our portfolio spans apparel, accessories, fragrance, cosmetics and home furnishings, each encapsulating the essence of style and elegance.
We're looking for an experienced IT Support Officer to join our Head Office team on a part-time basis (3-days per week in office).
About the Role:
As IT Support Officer, you'll be responsible for managing day-to-day IT support for our Head Office, Warehouse and Retail teams across Australia. You will assist the IT Manager with resolving common technical issues, prepare devices and accounts, support core business applications and maintain IT records.
- Monitor and respond to the IT Support mailbox, resolve and troubleshoot common queries, escalate complex matters to appropriate staff.
- Assist with management of onboarding and offboarding devices and IT set-up.
- Provide remote support for store workstations, POS peripherals, connectivity and approved retail
applications; assist with technology setup for store activities. - Provide basic user assistance, support RFID devices during inventory activities, capture evidence
and escalate SAP processing, master data, integration or configuration issues. - Follow IT, security and privacy requirements; report security concerns promptly; maintain clear
procedures, ticket notes and user guides - Assist with IT projects such as office and store openings, closures and relocation.
About Your Skills:
- At least 2 years' experience in a similar role within retail or IT sector.
- Budgeting, forecasting, planning and merchandising
- Customer relationship management
- ERP systems experience, SAP preferable
- Microsoft Office, Windows Servers and Network Management
- Understanding of the wholesale business
- Attention to detail and a high level of accuracy
- Ability to meet tight deadlines
- Strong written and verbal communication skills
- Tertiary qualification in IT or a related field regarded highly, though not essential
Why Join Giorgio Armani:
At Giorgio Armani, we look after our Talents just as carefully as we look after our craft.
- Generous Staff Discount - up to 40% off, for you and the people you love to dress
- Training and Development - we invest in your growth, every step of the way
- Diverse Career Paths - your journey with us, your way
- Employee Assistance & Wellbeing Program - confidential support, whenever life calls for it
- Birthday Leave - a day off, on us, to celebrate you
- 8 Weeks Paid Parental Leave - time with family, without the financial stress
Giorgio Armani is proud to be an equal opportunity employer, welcoming and celebrating applicants from all backgrounds. We are committed to creating an inclusive environment.