IT Support Officer

Zarraffa’s Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 80 stores across Queensland, Victoria, South Australia, New South Wales, and Western Australia in a mix of drive thru’ s and stores, we offer convenience and accessibility to all coffee-lovers.

About the role

The successful candidates will be a keen problem solver who thrives in a busy working environment, enjoys working as part of a team and is open to learning new skills.

Key duties

• Providing Level 1/2 remote support via phone, email, and remote access to retail stores.

• Providing Level 1/2 support to our corporate office employees.

• Responding to our client's initial request and resolving issues within a suitable timeframe and escalating when necessary.

• Documenting all support activities, including incidents, solutions, procedures, and processes.

• Monitoring system performance and conducting routine maintenance tasks when required.

• Installing, configuring, and maintaining computer systems, and software applications.

• Providing excellent customer service and ensuring a positive user experience

• Out of hours support is required on a rotating roster basis.

• Some travel may be required.

Skills and Attributes of the ideal candidate

• Knowledge of Microsoft operating environments

• POS and EFTPOS support knowledge advantageous

• Knowledge of MS office products Office 365

• Knowledge or previous support in Azure environments advantageous

• Knowledge of using remote support tools such as TeamViewer & RDP

The perks:

• Lots of free Zarraffa's coffee!

• Opportunities for career development and growth

• An Employee Assistance Program

• Modern facility and workspace