IT Support Officer
Summary
Frontline IT support role in Daracon's internal ICT team, helping office-based and field staff across construction/quarrying sites with hardware, software and mobile issues. Day to day involves logging and resolving tickets, deploying Windows 11 devices, supporting Microsoft 365 (Outlook, Teams, SharePoint, CoPilot) and administering user accounts in Active Directory/Entra ID.
Salary: Competitive Salary + Annual salary reviews
Daracon Group comprises a number of businesses that collectively deliver an integrated civil construction service across a diverse range of public and private sector projects. Our capabilities span road, rail, concrete structures, landscaping, quarrying and mining, with a strong reputation for delivering high-quality outcomes that meet and exceed client expectations. Central to this success is our dedicated workforce, whose expertise, professionalism and commitment to customer service underpin everything we do.
At Daracon Group, technology plays a critical role in keeping our people connected, productive and safe. We are seeking a customer-focused IT Support Officer to join our ICT team and provide frontline technical support to staff across offices and project sites.
This is an excellent opportunity for someone who enjoys solving problems, helping people, and building their technical skills within a modern Microsoft-centric environment.
Key Responsibilities:
Providing frontline support for hardware, software and mobile device issues
Logging, managing and resolving service requests and incidents
Supporting Microsoft 365 applications including CoPilot, Outlook, Teams, OneDrive and SharePoint
Assisting with user account administration in Active Directory and Microsoft Entra ID
Deploying, configuring and troubleshooting Windows laptops, desktops and mobile devices
Supporting printers, meeting room technology and peripheral devices
Assisting with onboarding and offboarding activities
Creating and maintaining support documentation and knowledge base articles
Contributing to ICT projects, technology rollouts and continuous improvement initiatives
Delivering exceptional customer service to office-based and field-based employees
Essential Skills/Experience:
Currently studying an Advanced Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related discipline
Alternatively, recognised industry certifications such as:
o Microsoft Certified: Modern Desktop Administrator Associate
o Microsoft 365 Certified: Endpoint Administrator Associate
o Microsoft Certified: Fundamentals certifications (MS-900, AZ-900, SC-900) supplemented by relevant industry experience
Experience in a Service Desk, IT Support or Desktop Support role
Strong knowledge of Microsoft Windows 11
Experience supporting Microsoft 365 applications
Excellent troubleshooting and problem-solving skills
Strong verbal and written communication skills
A genuine passion for customer service and helping others
Ability to manage competing priorities and work independently
High attention to detail and strong organisational skills
Current Australian Driver License
Desirable Skills/Experience:
Bachelor's Degree in Information Technology, Cyber Security, Computer Science or related discipline
Microsoft Intune administration experience
Microsoft Entra ID administration experience
Experience with Microsoft Intune
Experience with Microsoft Entra ID (Azure AD)
Knowledge of SharePoint Online and Microsoft Teams administration
Experience with Jira Service Management or similar ticketing systems
Understanding of networking concepts including Wi-Fi, DNS, DHCP and VPN technologies
Exposure to Aruba networking solutions
Experience supporting remote and mobile workforces
Understanding of cybersecurity principles and MFA technologies
Certificate IV in Information Technology or similar qualification
Construction, engineering or multi-site business experience
This is an important role within Daracon which will require you to be highly organised, in order to manage your workload in a fast-paced and challenging environment.
In return for your skills and experience, you will be offered the opportunity to work in a highly supportive team who will value your contribution and support you in your career growth.
If you wish to obtain further information prior to making an application, please contact us on 02 4974 9200, alternatively click on the link below or send your resume to careers@daracon.com.au
Daracon is an Equal Opportunity Employer
https://daracon.com.au/about-us/who-we-are