IT Support Officer (POS Application)
Description
Job Purpose:
Provide technical support and troubleshooting for POS Application and store system, ensuring issues are resolved promptly to minimize impact on daily store operations. The position is based in Phraeksa Mai, Samut Prakan.
Key Responsibilities:
1. POS Application Support
Provide technical assistance and troubleshoot POS application issues for MR.D.I.Y. store branches via remote access using TeamViewer.
Support store staff in resolving application-related issues to ensure smooth daily sales operations.
2. SQL Database Management & Querying
Utilize advanced SQL skills to query, inspect, and analyze sales application data to investigate and resolve system issues.
Verify sales data and identify data-related errors affecting application functionality.
3. Troubleshooting & Root Cause Analysis
Analyze POS application errors and system failures to identify root causes and implement effective solutions.
Monitor and follow up on missing or incorrect daily sales data transmitted from store branches.
4. Helpdesk & Technical Coordination
Provide phone support and clear, step-by-step guidance to store staff for issue resolution.
Coordinate with overseas support teams using basic English to resolve complex technical issues.
5. Incident Reporting & Documentation
Prepare incident reports, identify recurring issues, and propose actionable solutions for continuous improvement.
Create, maintain, and update POS application troubleshooting manuals and technical documentation.
6. Other Duties & Overtime Support
Provide overtime (OT) support when necessary during urgent system incidents affecting store sales operations.
Perform other related duties and ad-hoc tasks as assigned by supervisors.
Qualifications:
Higher Vocational Certificate (High Dip.) or Bachelor’s Degree in Information Technology (IT), Business Computer, Computer Engineering, or a related field (Fresh graduates are welcome to apply).
Experience in POS applications, sales systems, application support, or database troubleshooting is an advantage.
Ability to provide technical support to store branches via phone and remote access.
Good communication skills with the ability to explain technical solutions clearly and provide step-by-step guidance to users.
Strong SQL skills with the ability to query, analyze, and troubleshoot database-related issues.
Working Days: Monday – Friday (8:30 A.M. - 5.30 P.M.)
Location: DC 889, 889/1 Moo 3, Phraek Sa Mai, Mueang Samut Prakan, Thailand
Company Website: https://www.mrdiy.com/th/
Company Name: MR.DIY Trading (Thailand) Co., Ltd.
Interested in this position, please apply directly to JobsDB
For more information, Contact to Talent Acquisition Department.
T: 096-037-4535