IT Support
Summary
On-site IT Support role at Calderys Indonesia (PT. Indoporlen) in Bekasi: administering end-user equipment (PCs, printers, phones, A/V), software licenses, and user accounts, plus supporting IT infrastructure, the Calderys Business System, and end-user training. Core stack includes Active Directory, MS Office, ticketing systems, and desktop/server OS administration.
About The Role
This role involves administering all end-user equipment operations and supporting IT infrastructure within a mid to large size company environment.
Responsibilities
Administer end-user equipment operations including inventory management, configuration, deployment and support (PCs, Printers, Desk Phones and Phone System, Cell Phones, and A/V equipment) software and software license administration.
Administer account operations including creation, configuration and audit of network and system-specific accounts.
Perform project-based tasks associated with developing new processes and procedures to support business requirements.
Perform end-user training for general device, network, business systems and PC software
Support the Calderys Business System (CBS) including 5S by identifying and implementing opportunities for continuous process improvement as metrics warrant.
Requirements
Bachelor in Computer Science, Information Systems, or Software Engineering.
4 years of total experience in IT Support within a mid to large size company.
Demonstrated ability using a ticketing system.
Familiar with MS Office, computer hardware and peripheral devices, Imaging techniques, Desktop, Server operating systems.
Knowledge of Microsoft Active Directory is required.
High attention to detail, strong analytical, interpersonal and communications skills.
Ability to work effectively in a team environment.
English fluently is a must.
Willing to be placed in Bekasi, West Java.