IT Support Specialist
Posted Updated 3
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Description
Vartek Position Description
Position IT Support Specialist
Reports to EdTech Leader (or equivalent team lead)
FSLA Full time, non-exempt
Position Summary
To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.
Essential Functions
- Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
- Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
- Document break/fix activities in the online ticketing system.
- Provide excellent customer service.
- Attend school board meetings, as required.
- Perform other duties as assigned.