IT Support Specialist (46060)
Summary
On-site IT Support Specialist at Goodwill Gulf Coast in Mobile, AL, providing day-to-day helpdesk support to internal staff: logging and resolving tickets, repairing and configuring workstations, maintaining user and email accounts, and supporting communications and meeting-room AV equipment under the IT Manager's direction.
TITLE: IT Support Specialist DATE WRITTEN: 03/2026
DEPARTMENT: Administration SUPERVISED BY: IT Manager
SUPERVISES: N/A STATUS: Non-Exempt/Full-time
Mission Contribution: Provides support to Goodwill internal customers and makes sure that Goodwill information technology is in good working order and maintained according to standards set forth in the job description.
Function: To implement and maintain the technology and communications infrastructure.
Essential Functions:
-
Enter all service tickets, times worked and resolution into the helpdesk system. Provide monthly report.
-
Solve all end user workstation, help desk, repair and troubleshooting issues, using the IT Manager for support.
-
Act as liaison between end user and technical escalation team when tickets reach level 2 support.
-
Repair workstation PCs, using hardware and software approved by the IT Manager.
-
Ensure all operating systems and software versions are approved by the IT Manager.
-
Keep an accurate and up to date spreadsheet of each workstation listing user, login, password, serial number, & install date.
-
Maintain the user accounts for the computer network.
-
Maintain email accounts for all employees.
-
Install and configure all new workstations per IT Manager’s specifications
-
Maintain and troubleshoot all communications devices.
-
Responsible for set up and maintenance of all audio visual equipment in meeting rooms.
-
Provide excellent customer service to all internal customers
-
Acts as a positive role model for employees in all aspects of professional performance.
-
Observes safety procedures and personnel policies.
-
Regular attendance is required.
-
Other duties as assigned.
