IT Support Specialist
Summary
An on-site helpdesk and workstation support role for Goodwill's internal staff in Mobile, AL. The specialist logs service tickets, troubleshoots and repairs end-user PCs, maintains network user and email accounts, and sets up meeting-room AV equipment under the IT Manager's direction.
TITLE: IT Support Specialist DATE WRITTEN: 03/2026
DEPARTMENT: Administration SUPERVISED BY: IT Manager
SUPERVISES: N/A STATUS: Non-Exempt/Full-time
Mission Contribution: Provides support to Goodwill internal customers and makes sure that Goodwill information technology is in good working order and maintained according to standards set forth in the job description.
Function: To implement and maintain the technology and communications infrastructure.
Essential Functions:
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Enter all service tickets, times worked and resolution into the helpdesk system. Provide monthly report.
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Solve all end user workstation, help desk, repair and troubleshooting issues, using the IT Manager for support.
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Act as liaison between end user and technical escalation team when tickets reach level 2 support.
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Repair workstation PCs, using hardware and software approved by the IT Manager.
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Ensure all operating systems and software versions are approved by the IT Manager.
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Keep an accurate and up to date spreadsheet of each workstation listing user, login, password, serial number, & install date.
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Maintain the user accounts for the computer network.
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Maintain email accounts for all employees.
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Install and configure all new workstations per IT Manager’s specifications
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Maintain and troubleshoot all communications devices.
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Responsible for set up and maintenance of all audio visual equipment in meeting rooms.
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Provide excellent customer service to all internal customers
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Acts as a positive role model for employees in all aspects of professional performance.
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Observes safety procedures and personnel policies.
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Regular attendance is required.
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Other duties as assigned.