IT Support Specialist

We are seeking an IT Support Specialist to join our dynamic team in Karnataka or Maharashtra. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all service requests are handled efficiently and effectively. This role involves managing printer support, troubleshooting network connectivity issues, and assisting with user account management through Active Directory. The IT Support Specialist will also be responsible for maintaining service level agreements (SLAs) and ensuring timely resolution of tickets. Key responsibilities include responding to user inquiries, diagnosing hardware and software issues, and providing voice support as needed. The successful candidate will possess strong problem-solving skills and the ability to work collaboratively in a fast-paced environment. Required skills include proficiency in ticket management systems, knowledge of Windows operating systems, and experience with network troubleshooting. If you are passionate about technology and helping others, we encourage you to apply for this exciting opportunity.