IT Support Specialist I
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Summary
Entry-level IT operations role monitoring nightly batch cycles, scheduled interface jobs, and enterprise alerts in a federal IT environment. The specialist triages and escalates issues to protect the morning processing window, working an early on-site shift (6:00 am–2:30 pm, Mon–Fri) using established procedures and shift handoff practices.
Shift should be 6:00 am to 2:30 pm Monday - Friday The IT Support Specialist I supports the reliable execution of nightly batch cycles, scheduled interface jobs, and enterprise monitoring activities in a federal IT environment. This entry-level operations role monitors job status, acknowledges and triages alerts, records outcomes, and escalates issues in time to protect the morning processing window. The specialist works within established procedures and shift handoff practices while supporting…