IT Support Specialist

Salary: $80,000 – $90,000 per year

About the role

JTechOptions Pty Ltd is seeking an IT Support Specialist to join our dynamic team in Pakenham, VIC. This is a full-time position offering the opportunity to provide critical technical support and solutions to our users and stakeholders. As an IT Support Specialist, you will be at the forefront of our organisation's technology operations, ensuring that all systems and users are supported effectively. This role is integral to maintaining our operational efficiency and supporting the broader business objectives of JTechOptions Pty Ltd.

Key responsibilities

• Provide first and second-line technical support to end-users via phone, email and in-person, troubleshooting and resolving hardware and software issues

• Install, configure and maintain computer hardware, peripherals and software applications across the organisation

• Manage and maintain IT systems, including user accounts, permissions and access controls

• Perform regular system maintenance, updates and patches to ensure optimal performance and security

• Document technical issues, resolutions and provide clear reporting on ticket status and system performance

• Diagnose and resolve network connectivity issues and provide support for remote users

• Assist with data backup and recovery procedures to ensure business continuity

• Respond promptly to user requests and escalate complex issues to senior technical staff as required

• Contribute to the continuous improvement of IT support processes and procedures

What we're looking for

• Completed formal qualification in Information Technology, Computer Science or related discipline, or equivalent industry-recognised certification such as CompTIA A+, Microsoft Certified Associate or similar

• Minimum of 2-3 years' experience in IT support, help desk or technical support roles within a professional environment

• Strong troubleshooting skills with the ability to diagnose and resolve hardware and software issues efficiently

• Proficiency with Windows and/or macOS operating systems and experience with common enterprise applications

• Knowledge of networking fundamentals, including TCP/IP, DNS and DHCP

• Excellent customer service skills with the ability to communicate technical information clearly to non-technical users

• Strong organisational skills and the ability to manage multiple support requests prioritising effectively

• Proactive approach to problem-solving with attention to detail and commitment to accuracy

• Ability to work independently and as part of a collaborative team environment

• Preferred experience with ticketing systems, Active Directory management and mobile device support

What we offer

At JTechOptions Pty Ltd, we recognise that our employees are our greatest asset. We provide a supportive work environment where professional development and career progression are prioritised. Our benefits include flexible working arrangements where appropriate, competitive remuneration packages aligned with industry standards, and access to ongoing training and professional development opportunities to enhance your skills and knowledge. We foster a collaborative culture that values innovation, teamwork and continuous improvement, providing you with the opportunity to grow within a forward-thinking organisation. We are committed to providing a safe and inclusive workplace for all employees and welcome applications from candidates of all backgrounds.

About us

JTechOptions Pty Ltd is a technology-focused organisation dedicated to delivering innovative IT solutions and services. We are committed to supporting our clients and internal teams with cutting-edge technology expertise, reliable systems and exceptional customer service. Our mission is to ensure that technology enablement drives business success and efficiency. We pride ourselves on fostering a culture of continuous learning, collaboration and excellence, where every team member contributes to our collective success. With a focus on quality, reliability and customer satisfaction, JTechOptions Pty Ltd has established itself as a trusted partner in the technology sector.

Apply now

If you meet the above criteria and are excited about this opportunity, we encourage you to submit your application including your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. Please send your application to JTechOptions Pty Ltd at your earliest convenience. We look forward to hearing from you.