IT Support Specialist (Nueva Ecija | Hybrid)
Posted Updated 1
view
Summary
Tier 3 IT support specialist resolving the most complex server and network issues escalated from lower tiers, on a hybrid schedule (3 days onsite in Nueva Ecija, 2 remote) with night-shift 24x7 rotation. Core stack: Linux/Windows Server, VMware/Hyper-V/KVM, Azure, Ansible automation, and Microsoft 365/SQL/SharePoint/Exchange.
- Role: Tier 3 Support Specialist (Nueva Ecija | Hybrid)
- Setup: 3 days onsite / 2 days remote (flexible); night shift / 24x7 rotation.
- Timeline: Hiring for a late February or early March start.
- Candidate Profile: * Degree in IT or equivalent senior-level experience.
- 5+ years in Linux administration and high-level IT support.
- Must possess a personal remote work setup (PC and backup internet).
- Background in Managed Service Providers (MSP) is a plus.
- Technical Expertise:
- Systems: Advanced Linux/Windows Server setup, hardening (SELinux), and security best practices.
- Virtualization/Cloud: VMware, Hyper-V, KVM, and Azure.
- Automation: Scripting and Ansible.
- Apps: Microsoft 365, SQL, SharePoint, and Local Exchange.
- Primary Duties:
- Escalation Leadership: Resolve the most complex server and network issues escalated from lower tiers.
- Infrastructure Management: Design, configure, and maintain systems and networking hardware.
- Proactive Maintenance: Perform system audits, patch management, and hardware/software upgrade recommendations.
- Compliance & Documentation: Strictly follow SOPs, manage on-call rotations, and build internal knowledge bases.
- Collaboration: Support project migrations and cross-team upgrades.