IT Support Specialist
Summary
Rocket Lab is hiring an onsite IT Support Specialist at its Auckland Production Complex to provide day-to-day helpdesk support, manage tickets, onboard new hires, and keep computers, networks, and devices running. Core tech includes Windows/Linux desktops, PC hardware, TCP/IP/DNS networking, Active Directory, and scripting.
ABOUT ROCKET LAB
Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.
IT SUPPORT SPECIALIST
As an IT Support Specialist based onsite at Rocket Lab’s Auckland Production Complex you will have the opportunity to support our global teams by ensuring seamless access to information and smooth operation of our computer systems, networks, and devices. In this role, you will provide day-to-day IT support, interact positively with staff, and play a key role in onboarding new hires to ensure productivity from day one.
This role is ideal for someone seeking fast-tracked career progression, exposure to multiple technologies, and the opportunity to be a valued member of a vibrant, collaborative IT team.
A natural curiosity and a drive to continuously learn are essential to be successful in this role.
WHAT YOU'LL GET TO DO:
- Carry out the day-to-day functions required to provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints
- Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation
- You will be the point of contact for any onboarding of new hires to ensure they are setup and productive from day one
- Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes
- Occasional domestic travel may be required
- This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed
YOU'LL BRING THESE QUALIFICATIONS:
- 2+ years’ experience in IT support and high school diploma
- Exposure with most and solid operational experience in at least two of the following:
- Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting)
- PC hardware (including assembly and disassembly of desktop PCs)
- Understanding of networking infrastructure and basic troubleshooting (TCP/IP/DNS)
- A scripting language
- Active Directory and Group Policy
THESE SKILLS WOULD BE NICE TO HAVE:
- Certifications in CompTIAA+ or ITIL
- Experience with cloud-based technologies (Azure, AWS, O365)
- Familiarity with virtualization technologies and public/private cloud environments
- Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI and automation to improve service delivery and operational efficiency
- Experience with Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform
- Excellent problem-solving and analytical skills, able to see the big picture and make connections
- Experience participating in and supporting a medium to complex, end‑to‑end IT project, in all phases from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support
WHAT TO EXPECT
We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.
Important information:
FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.
Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com.This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.
FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:
For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.
Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.
Skills
As published by greenhouse · 16 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (5)
- What is your country of birth?
- If the country is not included in the list, please specify: (Enter N/A if not applicable)
- If the country is not included in the list, please specify: (Enter N/A if not applicable)
- If you currently hold a visa or working holiday visa, please provide your visa details. (i.e. visa expiry dates/conditions)
- What are your salary expectations?
Pick from a list (9)
- Rocket Lab is required to comply with US export compliance laws & regulations including the International Traffic In Arms Regulations (ITAR) and the Export Administration Regulations (EAR). These regulations restrict whom Rocket Lab can share materials with, and whom can receive those materials. This includes hardware, technical data, and defense services. Access to these materials is required for employment at Rocket Lab; being unable to meet these export compliance requirements means that you will be ineligible for employment at Rocket Lab. Do you consent to Rocket Lab requesting information regarding citizenships, passports and visas?
- What citizenships do you hold? Select all that apply.
- What citizenships have you previously held? Select all that apply.
- Are you legally entitled to work in New Zealand?
- How did you hear about this opportunity?
- Highest level of education/qualification completed.
- Do you have any previous military experience?
- Do you have any previous or pending criminal convictions or charges (including drink or drug-related driving convictions) but not including any concealed under the Criminal Records (Clean Slate) Act?
- Any offer of employment with Rocket Lab is contingent on a successful criminal background check and successful reference checks. Please indicate below if you can meet these hiring requirements.
Written answers (1)
- MISSION: Up for a treasure hunt? Using publicly available resources, find the job reference number on Rocket Lab's careers page (https://rocketlabcorp.com/careers/), then query the TXT DNS record for job_reference_number.rocketlabcorp.com What are the first 10 characters of the value? optional
Attachments (1)
- STAND OUT by attaching a cover letter that clearly demonstrates how your experience and skills align with the requirements of this role. PDF format is preferred. optional